Returns & Exchanges
At Henry & Wallace, we want you to be completely satisfied with your purchase; that is why we offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt, ensuring a seamless experience for our valued clientele.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and protective seals remain intact.
Ship It Back
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be issued to the original payment method, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing