Frequently Asked Questions
Everything you need to know about your Henry & Wallace experience, from bespoke tailoring to international delivery.
How do I determine my correct size?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we generally recommend sizing up for our slim-fit collections or contacting our style consultants for personalized measurements.
What is your return policy for premium apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that bespoke or personalized items are final sale and cannot be returned.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What materials are used in Henry & Wallace garments?
We pride ourselves on using only the finest ethically sourced materials, including Egyptian cotton, Italian leather, and Merino wool. Specific fabric compositions are listed in the product description of each item.
Do you offer international shipping?
Yes, Henry & Wallace ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.